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Customization & OEM
1) Can I customize the size, color, or accessories of the equipment?
Yes. We support customization for size, color/finish, and various accessories to your specs.
2) Do you offer private labeling or custom logo branding?
Yes. We can apply your brand/logo to the equipment and packaging as requested.
3) What is the minimum order quantity (MOQ) for custom orders?
MOQs for customized products are typically 50 units, depending on the model. Larger quantities receive better pricing.
4) Can I request a sample before placing a bulk order? What does a sample cost?
Yes. Samples are available. The sample price is usually 1.5-2x the bulk unit price (varies by model). We’ll confirm exact costs with your quote.
5) Can you manufacture according to our design or drawings?
Yes. We can produce based on your designs or technical drawings.
Factory & Certifications
6) Do you have CE, ISO, RoHS, or other international certifications?
Yes. Our products are certified to CE, ISO, RoHS, and other relevant standards.
7) Can I visit your factory or arrange a video tour?
Yes. You’re welcome to visit our facility in person or schedule a video tour.
Order & Delivery
8) What is your typical production lead time?
Standard lead time is 20-30 days, depending on order size and customization.
9) Can I place a mixed order (e.g., Reformers, Chairs, and Accessories in one order)?
Yes. Mixed orders are supported.
10) Do you handle urgent or time-sensitive orders?
Yes. We do our best to accommodate urgent and time-sensitive requests - please share your target ship date.
Warranty & Support
11) What is your warranty policy?
Up to 10-year warranty on reformer frames; other parts are covered for 2 years.
12) What if I receive damaged or defective products?
All items are inspected before shipping. If damages occur due to shipping or unpacking at your location, please handle appropriately. For ongoing customers, we can provide replacement parts with your next order.
13) Do you supply spare parts or maintenance kits?
Yes. We can include spare parts in subsequent orders and supply maintenance kits on request.
14) Do you provide technical support or installation guidance?
Yes. We provide installation manuals and instruction videos. If you encounter any issues, please contact our after-sales support team. Business Partnership
Business Partnership
15) Do you work with distributors or resellers?
Yes. We welcome collaboration with distributors and resellers.
16) Can I obtain exclusive rights for my country or region?
We offer model-based exclusivity by country/region (subject to volume and market plan). If a distributor holds exclusivity for a specific model in a region, others cannot purchase that model for that region but may purchase other models.
